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0476 480 241
FAQs
OUR NAPPY SERVICE

What does the service include?

Our standard Little Beach Bums’ cloth nappy service includes:

  • Rental of your weekly supply of Global Organic Textile Standard (GOTS)-certified organic cotton pre-fold nappies and 2 high-quality waterproof laundry bags. (We can supply up to ten extra nappies, beyond the standard count, for no extra cost).
  • Professional laundering and sanitisation of your soiled nappies, using state-of-the-art Ozone technology.
  • Weekly delivery of freshly laundered nappies to (and collection of soiled nappies from) your doorstep.
  • Ongoing customer support (we want to help make cloth work for you!)
  • Free delivery of any products purchased from our online store.
  • Each new nappy service customer will also receive a complimentary Snappi® nappy fastener valued at ($4.99).

What does the service cost?

Our standard service costs $40 per week plus GST, and is available in four-week increments. We do not charge a sign-up or administration fee.

We have deliberately stripped back our standard service to give you the freedom to ‘choose your own’ cloth journey. You can customise your service, depending on your taste and budget, by ‘adding on’ nappy covers and/or night boosters via our online store. The price of each add-on includes rental, laundering and sanitisation, and weekly delivery.

Do I need anything else to use cloth successfully?

Our standard nappy service includes all of the essentials, but a few simple accessories can help to make your cloth journey easier and more enjoyable.

You can customise your service by ‘adding on’ nappy covers and/or night boosters. These options are available on the nappy service product page. The price of each add-on includes rental, laundering and sanitisation, and weekly delivery.

You can also purchase a range of high-quality accessories via our online store. In addition to our awesome nappy covers, cloth wipes and night boosters, the range includes:

  • Biodegradable bamboo nappy liners
  • Wetbags
  • Luxury skincare for baby and mother
  • Ubbi® nappy pails
  • Snappi® nappy fasteners

Our nappy service customers receive free delivery of any products purchased from the online store.

Little Beach Bums is an authorised retailer of Snappi® baby products and Ubbi® nappy pails.

How do I get started? How do I pay?

You can get started in one of two easy ways:

  1. Purchase a subscription from our online store
    A subscription to our nappy service can be purchased from our online store in four-week increments, using one of our secure online payment methods. You will be given an opportunity to supply most of the information that we need during the check-out process. We will call you within 1 business day of you placing your order to discuss your first delivery. Handy tip: Extend your current service by purchasing a new subscription at least one week before your current service is scheduled to stop. This will help us to ensure that there is no disruption to your service!
  2. Call us to set up an ongoing account
    If you would prefer for your credit card or debit card to be automatically charged at the start of every four-week service period, just call us to set up an ongoing service. We will collect all the information that we need, including your delivery address and preferred delivery start date, over the phone. Please note that we charge in four-week increments, and have a minimum service period of four weeks. We gladly accept Visa and MasterCard.

Whichever way you choose to get started, please read our terms and conditions beforehand.

How do I extend my service?

If you purchased your current subscription from our online store, you can extend your service by purchasing a new subscription at least one week before your service is scheduled to stop, or by calling us to set up an ongoing account.

If you already have an ongoing account, sit back and relax! We will continue to provide you with service until you tell us to stop.

When should I get started?

Our service caters to new mums, mums who want to switch to cloth, and expectant mums. This means that you can get started whenever you like!

So that expectant mums can use cloth from day one, we offer a pre-birth delivery service. When you order your first service online just tick the “pre-birth delivery” box on the nappy service product page.

If you are a new mum, or a mum that wants to switch to cloth, please let us know as soon as possible. Because we will need to prepare your nappies and schedule you into our delivery route, it can take up to two weeks for us to make our first delivery to you.

How do I make changes to my service?

If you wish to make a change to your account, including to the size/quantity of nappies or your delivery address, please just let us know by phone or email. We want to help make cloth work for you!

Can I suspend my service?

Yes, you can suspend your service. The suspension can start on the day of any scheduled delivery – just send us an email with the details of the suspension at least three business days in advance. Instead of making your next scheduled delivery, we will collect all of your nappies – both soiled and clean. The suspension can also end on the day of any scheduled delivery. Normal service will be resumed once the suspension ends.

Do you offer gift certificates?

We sure do!

Our gift certificates can be purchased via our online store – Gifts. They can be used to purchase a subscription to our nappy service, service add-ons, or any of the products available for purchase in our online store. Certificates are valid for twelve months from the date of purchase.

How do I finish up my service?

If you purchased your current subscription via our online store, you do not need to let us know that you wish to finish up your service. We will collect all leased and loaner items from you at the end of your final week of service (on the same day of the week as your deliveries). Just place the items inside your laundry bag, and set out the laundry bag at the agreed drop location.

To extend your current service, simply purchase a new subscription at least one week before the end of your current service, or call us to set up an ongoing account.

If you have an ongoing account, let us know by phone or email at least one week before the end of your current four-week service period that you wish to finish up your service. We will collect all leased and loaner items from you at the end of your final week of service (on the same day of the week as your deliveries). Just place the items inside your laundry bag, and set out the laundry bag at the agreed drop location.

DELIVERY / PICK UP

Where is your service available?

We currently deliver to the Sunshine Coast region, from Noosa in the north to Caloundra in the south. This includes Montville, Maleny and surrounds. If you live outside this area but would still like to take advantage of our service, please contact us. We may be able to organise delivery to you at a small additional cost, to help cover the cost of fuel.

When should I expect delivery?

If you sign up for our service online, we will call you on the next business day after your order is placed to let you know which day of the week your deliveries will be made. In general, this is determined by your location on the Sunshine Coast.

If you choose to sign up over the phone, we will let you know immediately which day of the week your delivery will be made.

If your delivery day needs to be changed, because it falls on a public holiday, or for some other reason, we will contact you in advance to reschedule.

Do I need to be available for delivery/pick up?

You do not need to be available to take delivery of your clean nappies. We will leave them in the agreed drop location for you.

How do I prepare for delivery day?

Make sure that all soiled nappies have been placed in the laundry bag provided to you. Please do not place any solid waste in the laundry bag. Close the zipper on the laundry bag, and set it out in the agreed drop location.

You do not need to be available to take delivery of your clean nappies. We recommend that you set out your laundry bag the night before your scheduled delivery because our drivers sometimes start their routes very(!) early.

What happens if I forget to leave out my laundry bag?

No worries! We will still deliver a laundry bag containing your next batch of clean nappies. You can organise with us to drop the forgotten laundry bag to our headquarters in Coolum during the week, or you can simply set out both laundry bags on your following delivery day. If you set out both bags, our delivery driver will leave you a laundry bag of clean loaner nappies.

Handy tip: Setting a weekly reminder in your mobile phone is an easy way to remember your delivery day!

Can I arrange a pre-birth delivery?

Yes. So that you can use cloth from day one, we are more than happy to deliver your first batch of cloth nappies prior to the birth of your baby.

If you choose to get started with Little Beach Bums by purchasing your initial four-week service from our online store, ensure that you tick the “Pre-birth delivery” box during check out. We will then call you within 1 business day to discuss your first delivery.

If you choose to get started with Little Beach Bums by calling us, just let us know that you would like to arrange a pre-birth delivery.

There is no extra charge for a pre-birth delivery, it will just be treated as the first delivery in your service. We will not continue making deliveries to you until you let us know that your baby has arrived.

How does nappy rotation work?

The number of nappies that we deliver for weeks one and two is determined by the size of the nappy that you have chosen. The standard count is as follows:

XXS/XS S M L
80 70 60 50

 

Thereafter, your nappy rotation begins. This means that for week three, you will receive the same number of freshly laundered nappies that you returned soiled in week one. For week four, you will receive the same number that you returned in week two. And so on.

The result is that, at any given time, you will have 80 nappies in your home, and we will have 80 nappies to launder for you. This system helps you to avoid having to store a huge stockpile of nappies in your home, and ensures that you have nappies on hand before, during and after delivery.

NAPPIES & ACCESSORIES

What kind of nappies do you use?

Little Beach Bums uses pre-fold nappies made entirely of Global Organic Textile Standard (GOTS)-certified organic cotton. They are better for your baby than nappies partially or wholly made of synthetic materials because they breathe better, fit better, and are manufactured without the use of harmful chemicals. They are also better for the environment because cotton can be recycled and biodegrades at the end of its useful life.

How are the nappies laundered and sanitised?

We use industrial washing machines specially equipped with state-of-the-art Ozone technology, and locally-sourced earth-safe detergents to ensure the highest standard of sanitisation. The Ozone technology infuses the wash with O3 gas, reliably destroying bacteria without the use of bleach or copious water heating.

We launder our nappies in accordance with Australian/New Zealand Standard 4146 on laundry practice.

How do I know which nappy size to choose? When should I change nappy size?

Our nappies are available in five sizes: XXS, XS, S, M and L. We have prepared a Weight to Size Guide to help you figure out which size your baby might need. Most newborn babies will need an XS nappy, though this is not a hard and fast rule.

If your baby’s nappy is leaking/has become less absorbent, or you are struggling to get the right fit, it might be time to consider changing nappy size. If you need help troubleshooting, just give us a call. We will be more than happy to assist you.

How many nappies will I need each week?

A newborn uses around 80 nappies a week. The older your baby gets, the fewer nappies he or she is likely to need. This is why as your nappy size increases, your nappy count decreases. The standard count is as follows:

XXS/XS S M L
80 70 60 50

 

But, if you find that you have too few or too many nappies, let us know and we can adjust your nappy count the following week. We can supply up to ten extra nappies, beyond the standard count, for no extra cost.

How do I put on a nappy?

We’re glad you asked!

We have posted a bunch of handy diagrams and tips on our “How To Use Cloth Nappies” page to help you learn the best techniques for folding your baby’s nappy. Don’t worry you will be folding cloth like a pro in no time!

How often should I change my baby’s nappy?

A nappy, whether cloth or disposable, should be changed regularly. When a nappy becomes soiled, bacteria begins to form. This can result in irritation or infection. Every baby is different and you will get to know what is best for yours, however, we recommend changing your newborn baby at least every 2 hours where possible.

By using cotton nappies, you will be able to easily determine when your baby needs to be changed. Cotton nappies are free of the chemical gels used in disposables to disguise dampness.

Handy tip: If your baby is newborn, keep track of the number of nappies your baby soils each day. This will help you to determine whether your baby’s intake at feeding time is sufficient!

Do I need to rinse soiled nappies?

If your nappy has been used as a burp cloth, or to clean up milk, it should be rinsed to prevent stains and mildew. Otherwise, rinsing is not necessary. Dispose of any solids into a toilet, and place the soiled nappy into your laundry bag.

Using a biodegradable nappy liner will make removing solids much easier.

Can I use cloth nappies when I go out?

Of course!

It is a common misconception that cloth nappies cannot be used while on the go. Modern-day cloth nappies are extremely easy to use, and no less convenient than their disposable counterparts.

A waterproof wetbag, to store soiled nappies while out, is a cloth parent’s best friend. They can also be used to store your baby’s wet clothes or swimwear. Just place the stored soiled nappies in your laundry bag when you arrive home, and wash the wetbag thoroughly.

Double-zip wetbags are available to purchase from our online store. Our wetbags have been designed with a clever snap button so that you can easily attach them to your stroller.

Where do I keep my soiled nappies?

As part of your weekly service, you will receive a waterproof laundry bag containing your freshly laundered cloth nappies. Once you have stored your clean nappies, place your soiled nappies inside the laundry bag in preparation for pick-up by our delivery driver.

The laundry bag can also be used as a liner for a lidded nappy container. Using a nappy bucket or pail will help to reduce odours.

Nappy containers need not be an eyesore. We recommend Ubbi® nappy pails because they are made of powder-coated steel, and have rubber seals and an innovative sliding lid, to help achieve maximum odour control. No special liners are required, they can be fitted with any standard garbage bag or reusable cloth liner.

A colourful range of Ubbi® nappy pails are available for purchase from our online store.

Handy tip: Sprinkle a small amount of bi-carb soda into your nappy pail to help naturally absorb odours.

What is the purpose of a nappy cover?

The nappy cover is primarily an extra line of defence against leakage when using pre-fold or fitted nappies. Modern-day nappy covers are fitted with snap buttons, making them easy to fasten and resize.

In normal circumstances, nappy covers will not become heavily soiled, making them easy to wash and maintain. Parents may therefore prefer to purchase and wash their own nappy covers, rather than have laundered nappy covers delivered as part of their weekly service.

Nappy covers are available in a range of fun colours from our online store, for purchase or as a service add-on.

What do I do if a nappy cover becomes soiled?

If you have rented nappy covers as part of your service, simply place the soiled nappy cover in your laundry bag to be picked up on delivery day. Your nappy covers will be rotated in the same way as your cloth nappies.

If you have purchased nappy covers from our online store or elsewhere, wash the soiled nappy cover thoroughly and hang it to dry. Using a dryer is likely to cause the nappy cover to deteriorate, and diminish the nappy cover’s effectiveness.

What is a Snappi® nappy fastener and how do I use it?

A Snappi® nappy fastener is a modern, easy-to-use alternative to a nappy pin. It is a T-shaped fastener with a toothed grip on each of its elasticised arms. Its elasticity allows a snug, leakage-reducing fit to be maintained, without restricting your baby’s natural movement. They work effectively with loosely-woven fabrics, such as the organic cotton from which our nappies are made.

Once you have activated the Snappi® nappy fastener, by pulling each of its arms repeatedly until it becomes soft and elastic, you need only hold your baby’s nappy in place with one hand, and “hook left, hook right, and hook centre” with the other. You can see a demonstration of the technique in the video below.

Each new nappy service customer receives a complimentary Snappi® nappy fastener. Snappi® nappy fasteners are also available for purchase from our online store.

Little Beach Bums is an authorised retailer of Snappi®baby products.

Can I use bottom balms or creams with my cloth nappies?

Nappy balms or creams may help to reduce the symptoms of nappy rash, but not all balms and creams are cloth nappy-friendly. Avoid creams that contain zinc oxide (including calamine), cod liver oil, or mineral oil. These ingredients will reduce the absorbency of our nappies.

We have a range of organic skin care products that are safe for your baby (and for our cloth nappies) available for purchase from our online store.

Note: If your baby has developed nappy rash, it is important to try to identify what might have caused this, as this will determine the best course of action.

The most common cause of nappy rash is prolonged contact with a soiled nappy. Change your baby regularly, and make sure that your baby’s bottom is clean and dry before putting on a new nappy.

Nappy rash can also be caused by skin dryness. Washing your baby too frequently may strip his or her skin of natural oils. Use wipes that are scent and alcohol-free. Better yet, use cloth wipes with water or a mild (homemade) wipe solution.

A baby may also develop nappy rash due to an allergic reaction to food consumed by his or her nursing mother, or due to teething.

If you have any concerns or questions, consult your doctor or child health nurse.